Frequently asked questions
States that we provide telehealth services in.
Alabama (AL), Alaska (AK), Arizona (AZ), California (CA), Colorado (CO), Connecticut (CT), Florida (FL), Georgia (GA), Idaho (ID), Iowa (IA), Kentucky (KY), Louisiana (LA), Maryland (MD), Massachusetts (MA), Maine (ME), Michigan (MI), Minnesota (MN), Mississippi (MS), Montana (MT), Nebraska (NE), New Hampshire (NH), New York (NY), Nevada (NV), North Carolina (NC), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), Tennessee (TN), Texas (TX), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), and Wisconsin (WI).
General Questions
Alabama (AL), Alaska (AK), Arizona (AZ), California (CA), Colorado (CO), Connecticut (CT), Florida (FL), Georgia (GA), Idaho (ID), Iowa (IA), Kentucky (KY), Louisiana (LA), Maryland (MD), Massachusetts (MA), Maine (ME), Michigan (MI), Minnesota (MN), Mississippi (MS), Montana (MT), Nebraska (NE), New Hampshire (NH), New York (NY), Nevada (NV), North Carolina (NC), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), Tennessee (TN), Texas (TX), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), and Wisconsin (WI).
If you have any questions about our services, your care, or need to reach your provider, you can easily contact us by opening a support ticket. Our Patient Support Team is here to assist you and ensure your concerns are addressed promptly.
We do not accept insurance at this time. CPG Telehealth strives to offer competitive, cash-pay prices for urgent care, addiction treatment, weight loss, and counseling services.
After your visit you can submit the visit summary to your private insurer for reimbursement.
To get started
- Select your state, visit type, and a time that works best for you.
- Fill out your basic information and payment information to confirm your visit
Before your appointment, you will need to:
- Verify your ID
- Fill out the intake form
- Download the app on IOS or Android if you don’t want to use the web browser
- Check-in for your appointment
Please log into your account around 5-10 minutes prior to your appointment to ensure that you do not experience any login issues.
All visits will now auto check-in 5 minutes before the booking time. Once in the waiting room, you do not need to keep the application open and running (please ensure that you have disabled the “do not disturb” function on your device, and that you enable push notifications to receive appointment alerts).
For some medications, cpg telehelth providers may require a complete in-person assessment or lab tests before prescribing. If labs are deemed necessary, our team will help coordinate the testing.
CPG Telehealth does not prescribe controlled substances or high-risk medications, including:
- Barbiturates
- Narcotics
- Benzodiazepines
- Products containing Marijuana
- Medications for acute heart problems
- Transplant medications
- Biologicals
- Hormone Therapy (other than birth control)
- Subutex (unless there is a proven medical allergy with documentation)
CPG Telehealth does prescribe Suboxone (buprenorphine-naloxone) for Opioid Use Disorder and other Substance Use Disorders when appropriate. All medications prescribed are medically necessary for the diagnosis.
We can provide the following doctor’s notes when medically justified:
- Doctor’s note to excuse you from work or school
- Return to work note or return to school note (health clearance note)
We do NOT write disability forms, workers comp forms, forms exempting patients from vaccines or mask wearing, etc. You will receive the doctor’s note as PDF shortly after your consultation. During peak times it may take up to 12 hours.
CPG Telehealth patients must be located in the United States and residing in the state in which your valid photo ID is issued. CPG Telehealth does not see pediatric patients, all patients must be 18+ years old.
Weight Loss
cpg telehealth offers Medication for Opioid Use Disorder (MOUD) services in most states. Please see our service map for exceptions. Appointments are $99 and do not include the price of medication. The price of the medication depends on the pharmacy you choose and your prescription drug coverage.
The induction visit is your first MOUD appointment. During this visit, your provider will prescribe a 7-day supply of buprenorphine-naloxone (Suboxone) to monitor your tolerance and make any necessary dosage adjustments.
The follow-up visit is included in the cost of the initial visit if completed within 14 days. After induction you will then transition to monthly appointments.
We recommend scheduling your follow-up appointment at least one week after your induction visit or before your initial prescription runs out to ensure continuity of care and prevent any interruptions in your medication.
Your follow-up appointment must be scheduled within 14 days of your induction appointment to remain covered under the original pricing. After this period, additional fees may apply.
If the follow-up isn’t completed within this window, it will no longer be covered under the induction package, and a $99 fee will apply. Patients who miss their follow-up receive a $64 credit toward future visits, but no refunds are provided.
This bundled induction package applies only to NEW MOUD patients and does not extend to those needing a new induction period after a lapse in treatment.
Some of the most common side effects of Ozempic®, Rybelsus®, and Wegovy® Mounjaro® may include nausea, diarrhea, and vomiting. For a complete list of side effects and other important medical information please visit the Ozempic®, Rybelsus®, Wegovy®, and Mounjaro® websites.
Urgent Care
An urgent care appointment is only $75 which includes the consultation with a provider and any applicable prescription sent to your local pharmacy. Medication costs are separate. cpg telehealth does not accept insurance.
- Cold, flu, and respiratory symptoms
- Minor injuries, sprains, and strains
- Skin rashes or infections
- Allergies and sinus issues
- Urinary tract infections (UTIs)
- Digestive issues
- Mental health support for anxiety, depression, and stress
If you are experiencing a medical emergency, please call 911 right away. For quick and convenient virtual care, login to your account and select “Book Now” to schedule the first available appointment.
Pharmacy Help
If you experience any issues with your prescription, such as:
- The medication is out of stock
- The pharmacy has not received the Rx
- The pharmacy is refusing to fill/has a concern about the prescription
- The prescription needs to be transferred to another pharmacy
Please contact us.
For prescription transfers be sure to include the NEW PHARMACY INFORMATION and understand that depending on the provider’s schedule, transfers can take 24 to 48 hours.
Please note:
- We will work with you if a pharmacy-related issue arises, however, pharmacies have the right to decline prescriptions.
- Frequent pharmacy changes may be flagged in the prescription monitoring program, which could lead to additional verification steps from the pharmacist before your medication is filled.
- Please do not create multiple appointments in order to resolve a prescription issue.
Some insurers do not pay for certain medications- this is something that is out of CPG Telehealth control. Here are ways to resolve this, sorted from quickest to most lengthy:
- The easiest way to resolve this is to ask your pharmacist which formulation is covered by your insurer and to have them substitute the medication for either a generic alternative or a different formulation (e.g. pills instead of strips). Note that all our prescriptions by default are sent allowing the pharmacist to substitute. If your pharmacist insists on having a revised prescription sent, please let us know by contacting us here.
- If your medication is already generic and you cannot switch to a covered alternative, ask your pharmacist to fax the prior authorization to your insurance company directly.
- If you contacted your insurer and they have to speak with us directly, please notify us via email or phone. We will generally contact your insurer within 3 business days. Processing from the insurance company may take up to 30 days.
Cancellations and Refunds
Please see our full refund policy.
We understand that unexpected events happen, cpg telehealth asks that patients please reschedule or cancel their appointment a minimum of 2 hours before the scheduled appointment start time. Please notify our Patient Support Team in the event they are unable to make the scheduled appointment.
Please see our full refund policy.
Please contact our Patient Support Team regarding visit credit or refund requests.
If you received a message confirming your refund request was approved and is being processed, please allow up to 10 business days for the funds to appear in your account.
Unfortunately, we have no control over how quickly your bank processes refunds and cannot expedite this process. If the transaction was still pending at the time of the refund, it may continue to appear as pending for a few more days, but the charge will not be finalized.
If more than 10 business days have passed and you still haven’t received your refund, please contact us.